Top 9 Reasons Why Cell Phone Insurance Claims Get Rejected

We all would love to have our mobile insurance companies pay out and settle our claims with minimum or no hassle. Yes, we would. It just doesn’t happen that way all the time, though. Your insurance claim could get rejected for a number of reasons. Want to know more?

Not Reading The Fine Print

Always make sure you read your insurance policy in detail before signing it. For example, some insurers don’t accept device theft claims if the theft was unseen. They only insure loss of device after violent theft. It’s important to read the fine print so you don’t miss something like this.

Allowing The Policy To Lapse

This is the biggest threat to claim settlement; you can claim only against a policy that is in force. Make sure you pay your premiums on time, within the grace period. If you submit a claim without renewing your policy within the grace period, your claim will be rejected. Insurers like offer a 30 day waiting period to reinstate lapsed policies.

Perception of Carelessness

You’re required to take care of your mobile device, and not subject it to rough use. If you tend to drop your phone all the time, or tend to leave it unattended, it’s quite likely that your insurer will reject your claim.

Exaggerations and Lies

Claim for the exact value that you’re owed, and nothing more. Don’t add extra zeroes where they shouldn’t be, and don’t lie about what happened to your phone. For example, having the phone intact at home and claiming theft doesn’t work out – insurers will ping the phone to find out.

Missing Claim Deadlines

Most insurers offer a limited period by which you need to submit your claim. The deadline is usually 30 days of losing or damaging your cell phone. If you delay your claim, your insurers will question you about it, and will also suspect you of fraud.

Not Providing Police Report

If your phone is stolen, make sure you report it to the police within 24 hours. If you don’t do this, your claim will be rejected. Be sure to obtain the crime reference number from the police and retain copies for your reference.

Not Collecting Evidence

Whether you lose your mobile, damage it or have it stolen, make sure you collect as much information in the form of evidence. Remember the exact location and time of the theft or accidental damage. A few photos of the area will also help increase your chances of success.

Not Following Up

It’s important to follow up on any insurance claim after you submit it. Make phone calls; take notes of your follow up and whom you spoke to. Make copies of any paperwork you receive from your insurer. Ask how long it’ll take them to process your claim and follow up diligently.

Providing Incorrect Information

Always be honest when you provide information about other existing policies. For example, your mobile might be insured under your home loan or credit card as well. Your insurer needs to know about these. Furnish complete information to avoid claim rejections.